Mould Investigation & Reporting: Find the Cause, Not Just the Mould.
Mould that keeps coming back no matter what you do, a problem you think is bigger than a surface clean, a property you are about to buy, or an independent report you need for an insurer or a dispute. A mould inspection is a comprehensive on-site investigation that finds the moisture source and building issues feeding the mould, written up in a clear report you can act on. IICRC certified firm. Full written report within 48 hours.
An inspection is for when you need answers and documentation, or when it is the first step before a remediation. If you can already see the mould, It hasn't originated from a leak or floor and just want it treated, you do not need to pay for an inspection. A treatment includes a written report at no extra cost.
What sets us apart
- A comprehensive investigation, not a quick look
- IICRC Certified Firm
- Thermal imaging, moisture metres, hygrometers and air and surface sampling if necessary
- Full written report within 48 hours
- An independent written report you can act on or hand to a third party
- $300, credited toward your source removal remediation if you proceed
Our inspection process
1. Book your inspection
Book by phone or fill out the form. The inspection is $300, and we will set a time that suits you.
2. On-site investigation
We inspect the area of concern and assess humidity, dew point, moisture and building factors with thermal imaging, moisture metres and hygrometers, and we look at airflow and ventilation.
3. Find the cause
We identify the moisture source, building defects and ventilation issues feeding the mould, not just the visible growth. Finding the cause is the whole point of the inspection.
4. Your written report within 48 hours
You get a clear written report: our findings, the likely cause and contributing factors, and our recommendations to treat or remediate.
5. A clear next step
If source removal remediation is the right fix, your $300 is discounted off the final bill. If a treatment will sort it, we will tell you.
When you need a mould inspection
- Mould that keeps coming back and you cannot get on top of it.
- You suspect the problem is bigger than a surface clean.
- You are buying a property and want to know what you are walking into before you commit.
- You need an independent report for an insurance claim.
- You are a tenant or a landlord and need evidence in a dispute.
- You know you need to remediate mould from a leak or flood (quote included in investigation price).
Inspection, treatment, or lab testing: which do you need?
People who call about an inspection usually need one of three different things. Being straight about which is how we keep your trust and your money where it belongs.
Book an inspection when:
- You need to find the cause, not just treat the surface.
- You need documentation for a sale, an insurer or a dispute.
- You think the problem is from a water leak or flood
- You are heading for a source removal remediation. The $300 discounted off the final bill
You do not need a paid inspection when:
- You can see the mould from a condensation or ventilation issue and just want it treated. A treatment is the better use of your money, and it includes a written report at no extra cost.
Add lab sampling when:
- You need spore types and concentrations, or independent third-party proof. This is common for pre-purchase, insurance or agent disputes.
- You think there is mould inside a wall.
- You know there was a leak that got fixed but not dried correctly leading to a musty smell in the area.
We are IICRC certified to handle the testing, the treatment, and full remediation to the S520 standard, so whatever the result says, it is one call either way.
Most mould keeps coming back because the cause was never found
That is what an inspection is about. Not just the mould you can see, but the moisture and the building issues feeding it.
What we do on site
We inspect the problem area and assess the conditions driving the mould. Using hygrometers, thermal cameras and moisture metres, we measure humidity and dew point, look for underlying moisture issues and potential building defects, and assess contributing factors like passive airflow and ventilation.
What you get
We put it all together in a written report that documents our findings, lists the possible causation and contributing factors, and gives our recommendations on how we would treat or remediate to solve the problem. The report is yours. You can act on it, sit on it, or hand it to your insurer, agent or landlord.
Want lab evidence as well?
Lab air or surface sampling can be added to an inspection where you need spore types and concentrations or independent third-party proof. It is an optional add-on.
Who we help
Renters and tenants
Mould in a rental affects your health and your bond, and it is not always clear whose job it is to deal with it. We treat the mould, improve your air, and provide documentation that clearly records what we found and treated and address underlying moisture issues which helps when you raise it with your agent or landlord.
Owner-occupiers
You keep a clean home, and the mould keeps coming back anyway. We treat it properly, tell you exactly what is driving it in your home, and give you the option to keep it under control with a scheduled plan so you are not fighting it every wet season.
Property managers
Mould is one of the most common maintenance complaints you handle and one of the most disputed. We respond fast, treat between tenancies so a property is ready to lease, document every job, and offer recurring plans across your rent roll at a discounted rate. One reliable contractor for the whole portfolio.
Body corporate and strata
Common property mould gets political quickly. We provide clear documentation for committee approval and records, treat common areas and affected units, and can put the building on a recurring plan so it is managed rather than argued about.
Airbnb and short-stay hosts
A musty smell or a mouldy bathroom is a guaranteed bad review and a refund request. We treat the mould fast, and can schedule regular treatments around your booking calendar so your property always presents clean.
Business premises
Mould is never a good look for a business, nor is it good for your staff to be experiencing every day. We act fast with after hours options available so your business is not disrupted at all. You lose no foot traffic or staff hours getting your problem resolved.
Common questions
Why work with us
Mould Mates was founded by Travis Ahern (Founder and CCO) and Nick Smart (Founder and Operations Manager). Travis holds the IICRC firm certification. Nick has 10-plus years of construction experience and is studying a bachelor's degree in Project Management.
We started in mould because we lived the problem ourselves: mouldy rentals, recurring health issues, and contractors who bleached the stain off and missed the cause. That is why we do it differently. We treat mould properly, we are honest about whether you need a quick treatment or a full remediation, and we would rather put you on a plan that keeps it gone than sell you the same job twice.
Ready to find the cause?
Book an inspection, or tell us what you are dealing with and we will point you to the right next step. Free treatment quote within 24 hours.